Stakeholder Engagement & Consultation



Genuine, insightful consultation not only helps guide decision-making, but also gains commitment to processes of change.

In other countries, and more recently in Australia, public consultation is being used to develop public policy and marketing strategy. Stakeholder engagement is becoming more and more important, and over the last few years we’ve run a number of large public and industry consultations.


The heart of any consultation project, as with other aspects of our business, lies in building commitment. Stakeholders or members of the public are often less than enthusiastic about the idea of consultation, so the process must be managed with sensitivity to gain first their trust, then their commitment. Successful consultations are those in which participants contribute because they want to, not because they’re told they should.

As accredited members of the International Association of Public Participation, we have access to the latest case studies, tools and techniques. We tailor specific strategies appropriate to the issues and opportunities in each project.


To learn more about our stakeholder engagement philosophy, click here for our free e-book, 7 Secrets of Stakeholder Engagement.


We used Penny and Alison of Essence Communications to assist us with workshop facilitation involving consultation with Victoria’s regulators under tight timelines. They provided good advice on how we might approach the task, and responsive, practical and timely support. I found them very outcome focused, and provided useful reporting of the session’s outcomes.

Policy and Cabinet Group – Department of Premier and Cabinet


The work of Penny and her team, faced with an enormous, nation-wide logistical consultation task in a very tight timeframe, was outstanding. The presentation of research findings and subsequent reports were of a high order, well received by very senior officials in Commonwealth and State government departments, and appropriately focused on the project deliverables.

Philip Brown, Branch Manager
Early Childhood Quality, Department of Education, Employment and Workplace Relations